Support & FAQ

Get answers to common questions and find help resources for Paysera Tickets.

📋 FAQ

Getting Started

How do I open a Paysera account?

1. Register at bank.paysera.com/registration
2. Verify your identity
3. Create Checkout project

📹 Watch Tutorial

Do I need a Paysera account for free events?

No! Sign in with Facebook, Google, or Paysera account.

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Pricing

How much does it cost?

• Free Events: €0 (completely free)
• Paid Events: Volume-based fees only

📊 View Pricing

When do I receive payment?

Immediately! Funds appear instantly in your Paysera account.

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Features

Can attendees select seats?

Yes! Visual seating plans with different price zones.
📚 Guide

Can I sell season tickets?

Yes! Perfect for sports seasons, courses, and concert series.
📚 More Info

Can I offer discount codes?

Yes! Percentage or fixed amount discounts.

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International Sales

Can I sell tickets internationally?

Yes! Support for:

• International cards (Visa, Mastercard)
• Trustly (Europe-wide)
• Multiple currencies

What payment methods are available?

• Banks: SEB, Swedbank, Luminor, Revolut
• Cards: Visa, Mastercard, Maestro
• International: Trustly, PayPal

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Event Management

Can I edit my event after publishing?

Yes! Update details, prices, and tickets anytime.

How do I check tickets at the event?

Use the free Paysera Tickets mobile app:

• iOS: App Store
• Android: Google Play

Can I collect attendee information?

Yes! Use custom registration forms.
📚 How to Create Forms

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Website Integration

Can I integrate tickets on my website?

Yes!

<iframe 
  src="https://tickets.paysera.com/embed/event/YOUR_EVENT_ID" 
  width="100%" 
  height="600">
</iframe>

Can Paysera promote my event?

Yes! Contact us for promotion on main page and social media.
📧 support@paysera.com

🔧 Troubleshooting

Ticket Purchase Problems

Issue: Customer can't complete purchase

Solutions:

1. Payment method not available

   • Enable more methods in Checkout project

2. Sold out tickets

   • Increase ticket limits or create waitlist

3. Browser issues

   • Try different browser or clear cache

4. Mobile display problems

   • Ensure mobile-responsive design

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Event Setup Issues

Issue: Event not showing on Paysera Tickets

Solutions:

1. Event not published

   • Change status from Draft to Published

2. Event date passed

   • Update event date to future

3. Visibility settings

   • Check public/private settings

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Payment Issues

Issue: Not receiving payments

Solutions:

1. Checkout project not configured

   • Complete Checkout project setup

2. Payment methods disabled

   • Enable payment methods in project settings

3. Account verification pending

   • Complete identity verification

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Best Practices

Event Setup - DO:

• ✅ Test purchase flow before launch
• ✅ Add clear event descriptions
• ✅ Upload high-quality images
• ✅ Set appropriate ticket limits
• ✅ Configure refund policy

Event Setup - DON'T:

• ❌ Forget to set sale end date
• ❌ Overlook mobile optimization
• ❌ Launch without testing
• ❌ Ignore registration forms

Pricing Strategy - DO:

• ✅ Offer early bird discounts
• ✅ Create tiered pricing (VIP, Regular, Student)
• ✅ Use discount codes strategically
• ✅ Consider group discounts

Pricing Strategy - DON'T:

• ❌ Change prices frequently after launch
• ❌ Overcomplicate ticket types
• ❌ Hide total costs from buyers

📚 Resources

Documentation

📚 Paysera Tickets Help Center
Complete guide to all features

📚 Seating Plan Guide
Create and manage seating plans

📚 Registration Forms
Collect attendee information

📚 Checkout API Documentation
Payment processing details

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Video Tutorials

📹 Opening Paysera Account - 5:30 min
Step-by-step account creation

📹 Setting Up Payment Collection - 7:15 min
Checkout project configuration

📹 Creating Free Events - 4:45 min
Free event setup walkthrough

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Related Guides

• Getting Started - Create your first event
• Features Overview - Explore all features
• Paysera Tickets Overview - Return to overview

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External Links

• Paysera Tickets Platform - Event management
• Open Paysera Account - Get started
• Pricing Information - View fees
• Payment Gateway - Checkout details

💬 Contact

Get Help

Our support team is ready to help you succeed!

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Email Support

📧 support@paysera.com

• Response time: Within 24 hours on business days
• Include event details for faster resolution
• Attach screenshots if applicable

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Phone Support

📞 Contact Information

• Available: Monday-Friday, 9:00-18:00 (EET)
• Have your account details ready
• Call for urgent issues

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Help Center

📚 support.paysera.com

• Browse 50+ articles
• Search by topic
• Step-by-step guides
• Download materials

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Social Media

Facebook
@payseratickets

• Event promotion opportunities
• Latest features and updates
• Community support

Follow Updates
follow.paysera.com

• Newsletter subscription
• Feature announcements
• Tips and best practices

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Before Contacting Support

Have ready:

• Event ID or name
• Account email
• Description of the issue
• Screenshots (if applicable)
• Steps you've already tried

This helps us resolve your issue faster!

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Typical Response Times

Channel	Response Time
Email	Within 24 hours
Phone	Immediate
Social Media	1-2 business days

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Quick Actions

Can't find what you need? Choose the best option:

For urgent issues:

• 📞 Contact Information

For detailed help:

• 📧 Email support@paysera.com

For self-service:

• 📚 Browse help articles